:root {
  --bg: #f6f6f7;
  --surface: #ffffff;
  --text: #1c1b1f;
  --muted: #6b6970;
  --border: #e3e1e6;
  --accent: #b3261e;
  --accent-text: #ffffff;
  --accent-soft: #fde8e6;
  --ok-bg: #e7f5ea; --ok-text: #1e6b34;
  --err-bg: #fde8e6; --err-text: #8c1d18;
  --info-bg: #eef2fb; --info-text: #2a4a8a;
  --s-new: #1565c0; --s-in_progress: #c25e00; --s-waiting: #6a1b9a; --s-resolved: #2e7d32; --s-closed: #616161;
  --radius: 10px;
  --shadow: 0 1px 2px rgba(0,0,0,.06), 0 1px 3px rgba(0,0,0,.04);
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #141316; --surface: #1d1c20; --text: #e7e1e5; --muted: #a09ca4; --border: #322f35;
    --accent: #ffb4ab; --accent-text: #690005; --accent-soft: #3b1715;
    --ok-bg: #16301e; --ok-text: #9ad5a8; --err-bg: #3b1715; --err-text: #ffb4ab;
    --info-bg: #1b2538; --info-text: #aac4f5;
    --s-new: #90caf9; --s-in_progress: #ffb74d; --s-waiting: #ce93d8; --s-resolved: #81c784; --s-closed: #bdbdbd;
    --shadow: none;
  }
}
* { box-sizing: border-box; }
body {
  margin: 0; background: var(--bg); color: var(--text);
  font: 15px/1.5 -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 22px; margin: 0 0 12px; }
h2 { font-size: 17px; margin: 24px 0 10px; }
h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); margin: 18px 0 8px; }
h3:first-child { margin-top: 0; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; }
.nowrap { white-space: nowrap; }
.prewrap { white-space: pre-wrap; overflow-wrap: anywhere; }
.spacer { flex: 1; }
.inline { display: inline; }

.topbar {
  display: flex; align-items: center; gap: 24px; padding: 0 24px; height: 56px;
  background: var(--surface); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 5;
}
.brand { font-weight: 600; color: var(--text); display: flex; align-items: center; gap: 8px; }
.brand:hover { text-decoration: none; }
.brand-mark { color: var(--accent); font-size: 20px; }
.brand-mark.big { font-size: 40px; }
.nav { display: flex; gap: 4px; }
.nav a { padding: 8px 12px; border-radius: 8px; color: var(--muted); }
.nav a.active, .nav a:hover { background: var(--accent-soft); color: var(--accent); text-decoration: none; }
.me { margin-left: auto; display: flex; align-items: center; gap: 14px; font-size: 14px; }
.me-name { font-weight: 500; }
.link-muted { color: var(--muted); }

.container { max-width: 1200px; margin: 0 auto; padding: 24px; }
.center { min-height: 100vh; display: grid; place-items: center; padding: 16px; }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; box-shadow: var(--shadow); }
.card + .card { margin-top: 16px; }
.narrow { max-width: 520px; }
.login { width: 100%; max-width: 380px; }
.login-head { text-align: center; margin-bottom: 16px; }
.login-head h1 { margin: 8px 0 4px; }

label { display: block; font-size: 14px; font-weight: 500; margin-bottom: 14px; }
label .hint { display: block; font-weight: 400; color: var(--muted); font-size: 12px; margin-top: 4px; }
input:not([type=checkbox]):not([type=file]), select, textarea {
  display: block; width: 100%; margin-top: 6px; padding: 9px 11px; font: inherit; color: var(--text);
  background: var(--surface); border: 1px solid var(--border); border-radius: 8px;
}
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent); outline-offset: -1px; border-color: transparent; }
input:disabled, select:disabled { opacity: .6; }
textarea { resize: vertical; }
fieldset { border: 0; padding: 0; margin: 0; }
label.check { display: flex; align-items: center; gap: 8px; font-weight: 400; }

.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  padding: 9px 16px; font: inherit; font-weight: 500; border-radius: 8px; cursor: pointer;
  border: 1px solid var(--border); background: var(--surface); color: var(--text); white-space: nowrap;
}
.btn:hover { text-decoration: none; filter: brightness(.97); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-text); }
.btn.wide { width: 100%; padding: 11px; }
.btn-link { background: none; border: 0; padding: 0; font: inherit; color: var(--accent); cursor: pointer; }
.btn-link:hover { text-decoration: underline; }

.alert { padding: 10px 14px; border-radius: 8px; margin-bottom: 16px; }
.alert.ok { background: var(--ok-bg); color: var(--ok-text); }
.alert.err { background: var(--err-bg); color: var(--err-text); }
.alert.info { background: var(--info-bg); color: var(--info-text); }
.center .alert { position: fixed; top: 16px; left: 50%; transform: translateX(-50%); max-width: 90vw; }

.page-head { display: flex; align-items: center; gap: 16px; margin-bottom: 16px; flex-wrap: wrap; }
.page-head h1 { margin: 0; margin-right: auto; }
.search { display: flex; gap: 8px; }
.search input { margin-top: 0; width: 340px; }

.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 16px; align-items: center; }
.chip {
  padding: 6px 12px; border-radius: 999px; border: 1px solid var(--border); background: var(--surface);
  color: var(--text); font-size: 14px;
}
.chip b { color: var(--muted); font-weight: 600; margin-left: 2px; }
.chip.active { background: var(--accent); border-color: var(--accent); color: var(--accent-text); }
.chip.active b { color: inherit; opacity: .8; }
.chip:hover { text-decoration: none; }

table.list { width: 100%; border-collapse: collapse; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; box-shadow: var(--shadow); }
.list th { text-align: left; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); font-weight: 600; padding: 10px 12px; border-bottom: 1px solid var(--border); }
.list td { padding: 12px; border-bottom: 1px solid var(--border); vertical-align: top; }
.list tr:last-child td { border-bottom: 0; }
.rowlink { cursor: pointer; }
.rowlink:hover td { background: var(--bg); }
.list .title { color: var(--text); font-weight: 500; }
.list .num { color: var(--muted); font-variant-numeric: tabular-nums; }
tr.inactive td { opacity: .55; }
.empty { text-align: center; padding: 48px 16px; color: var(--muted); }

.status { display: inline-block; padding: 2px 10px; border-radius: 999px; font-size: 13px; font-weight: 500; white-space: nowrap; }
.s-new { color: var(--s-new); background: color-mix(in srgb, var(--s-new) 14%, transparent); }
.s-in_progress { color: var(--s-in_progress); background: color-mix(in srgb, var(--s-in_progress) 14%, transparent); }
.s-waiting { color: var(--s-waiting); background: color-mix(in srgb, var(--s-waiting) 14%, transparent); }
.s-resolved { color: var(--s-resolved); background: color-mix(in srgb, var(--s-resolved) 14%, transparent); }
.s-closed { color: var(--s-closed); background: color-mix(in srgb, var(--s-closed) 14%, transparent); }

.back { display: inline-block; margin-bottom: 12px; color: var(--muted); }
.ticket-grid { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 20px; align-items: start; }
.ticket-head { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 8px; }
.ticket-title { font-size: 20px; }
.side { position: sticky; top: 76px; }
.side .row { margin-bottom: 6px; }
.row { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.row select { margin-top: 0; flex: 1; min-width: 0; }

.photos { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.photo { display: block; width: 120px; height: 120px; border-radius: 8px; overflow: hidden; background: var(--bg); border: 1px solid var(--border); }
.photo.small { width: 88px; height: 88px; }
.photo img { width: 100%; height: 100%; object-fit: cover; display: block; }

.thread { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; }
.msg { max-width: 80%; padding: 10px 14px; border-radius: 12px; border: 1px solid var(--border); }
.msg.from-author { background: var(--surface); align-self: flex-start; border-bottom-left-radius: 4px; }
.msg.from-staff { background: var(--accent-soft); align-self: flex-end; border-bottom-right-radius: 4px; border-color: transparent; }
.msg-head { margin-bottom: 4px; font-size: 14px; }

.reply label { margin-bottom: 10px; }
.reply-row { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.reply-row select { width: auto; display: inline-block; margin: 0 0 0 6px; }
.inline-label { display: flex; align-items: center; margin: 0; font-weight: 400; white-space: nowrap; }
label.file { margin: 0; cursor: pointer; padding: 8px 12px; border: 1px dashed var(--border); border-radius: 8px; font-weight: 400; }
label.file input { display: none; }

.creds { display: grid; grid-template-columns: auto 1fr; gap: 8px 16px; margin: 16px 0; }
.creds dt { color: var(--muted); }
.creds dd { margin: 0; font-weight: 600; }
.creds .big { font-size: 20px; letter-spacing: .05em; }
.danger-zone h3 { color: var(--err-text); }

.lightbox { position: fixed; inset: 0; background: rgba(0,0,0,.88); display: grid; place-items: center; z-index: 20; cursor: zoom-out; padding: 24px; }
.lightbox[hidden] { display: none; }
.lightbox img { max-width: 100%; max-height: 100%; border-radius: 6px; }

@media (max-width: 860px) {
  .ticket-grid { grid-template-columns: 1fr; }
  .side { position: static; }
  .topbar { gap: 12px; padding: 0 16px; }
  .me-name, .brand-text { display: none; }
  .nav a { padding: 8px; }
  .me { gap: 10px; }
  .container { padding: 16px; }
  .search input { width: 100%; }
  .search { flex: 1 1 100%; }
  .list thead { display: none; }
  .list tr { display: grid; grid-template-columns: auto 1fr; gap: 2px 10px; padding: 12px; border-bottom: 1px solid var(--border); }
  .list td { padding: 0; border: 0; }
  .list td:nth-child(n+3) { grid-column: 2; }
  .msg { max-width: 92%; }
}

.tag { display: inline-block; font-size: 11px; font-weight: 600; padding: 0 6px; border-radius: 4px; background: var(--info-bg); color: var(--info-text); vertical-align: 1px; }
.sync { margin-bottom: 16px; }
.sync-head { display: flex; align-items: center; gap: 16px; justify-content: space-between; flex-wrap: wrap; }
.sync p { margin: 12px 0 0; }
.sync-stats { display: flex; flex-wrap: wrap; gap: 8px 24px; margin: 14px 0 0; }
.sync-stats dt { font-size: 12px; color: var(--muted); }
.sync-stats dd { margin: 0; font-size: 20px; font-weight: 600; font-variant-numeric: tabular-nums; }
.skipped { margin-top: 12px; }
.skipped summary { cursor: pointer; color: var(--accent); font-size: 14px; }
.list.compact { margin-top: 8px; box-shadow: none; font-size: 13px; }
.list.compact td { padding: 6px 10px; }

.period { display: flex; align-items: center; gap: 6px; margin-left: auto; }
.period input { margin-top: 0; width: auto; padding: 6px 8px; }
.kpis { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; margin: 16px 0 8px; }
.kpi { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 14px 16px; box-shadow: var(--shadow); }
.kpi-label { font-size: 13px; color: var(--muted); }
.kpi-value { font-size: 26px; font-weight: 600; font-variant-numeric: tabular-nums; margin-top: 2px; }
.muted-kpi .kpi-value { color: var(--muted); }
.list .r { text-align: right; }
.bars-col { width: 28%; }
.bars { display: block; width: 100%; height: 17px; }
.bars .in { fill: var(--s-new); }
.bars .out { fill: var(--s-resolved); }
.sw.in { background: var(--s-new); }
.sw.out { background: var(--s-resolved); }
.legend { margin-top: 8px; display: flex; align-items: center; gap: 6px; }
.sw { display: inline-block; width: 12px; height: 7px; border-radius: 3px; margin-left: 8px; }
.history { list-style: none; padding: 0; margin: 0; font-size: 13px; }
.history li { padding: 4px 0; border-bottom: 1px dashed var(--border); }
.history li:last-child { border-bottom: 0; }
@media (max-width: 860px) {
  .period { margin-left: 0; flex-wrap: wrap; }
  .bars-col { display: none; }
}